FREQUENTLY ASKED QUESTIONS
Each piece is handmade to order in Olivia's Melbourne studio. Please allow approximately 3–4 weeks for
production, plus shipping time. Ready-to-ship items are typically dispatched within 2–3 business days.
Yes. We love creating custom pieces. Bespoke designs can be made in sterling silver or 9ct, 14ct, or 18ct gold
using your choice of gemstones. We’ll guide you through the stone selection process and send sketches or
mock-ups for approval before we begin.
To get started, visit our Custom Pieces page or email us at oliviawareinfo@gmail.com.
To get started, visit our Custom Pieces page or email us at oliviawareinfo@gmail.com.
Absolutely. If you have a particular gemstone, cut, or metal in mind, we’re happy to source it for you. Please
get in touch to discuss your ideas.
We recommend visiting a local jeweller to get professionally sized. If you’re unsure or have questions, feel
free to email us for guidance. Please note that resizing isn’t always possible on all designs, so it’s best to
confirm your size before placing an order.
Yes. All of our jewellery is made using 100% recycled gold and silver. We prioritise ethically sourced gemstones
and work with trusted Australian suppliers wherever possible.
Yes, we ship worldwide with tracked shipping. Please note that international customers are responsible for any
customs duties, taxes, or import fees charged by their local authorities.
Yes. We offer both repairs and resizing for Olivia Ware Jewellery pieces. Most rings can be resized unless the
design does not allow for it. Repair and resizing fees will depend on the complexity of the piece. Please email
us with details and photos, and we’ll be happy to assist.
At Olivia Ware, we are deeply invested in ensuring that you love your jewellery. If your piece arrives damaged
or is found to have a manufacturing fault, we’ll gladly repair or replace it. If neither option is viable, a
full refund will be issued. All pieces are covered for up to 6 months for manufacturing faults. Please note that
damage due to general wear and tear is not considered a fault and is not eligible for return.
As each item is handmade to order, we do not accept returns for change of mind. That said, if you're genuinely unhappy with your purchase, please don’t hesitate to reach out—we may be able to arrange an exchange or return. You can contact us at oliviawareinfo@gmail.com and we’ll do our best to help.
As each item is handmade to order, we do not accept returns for change of mind. That said, if you're genuinely unhappy with your purchase, please don’t hesitate to reach out—we may be able to arrange an exchange or return. You can contact us at oliviawareinfo@gmail.com and we’ll do our best to help.
Yes. You can add a message at checkout and we’ll handwrite it on a card for you, free of charge.
When it comes to longevity, 18ct gold is generally the most durable for everyday wear. With 75%
pure gold content, it offers an excellent balance of richness, strength, and resistance to tarnish.
14ct gold, at 58.3% pure gold, is also a strong and reliable choice. It’s slightly more durable due to the higher alloy content and offers great wear resistance while maintaining a warm gold tone.
9ct gold contains 37.5% pure gold and is the most affordable option. While it can last for many years with care, it is more prone to tarnishing and wear over time.
Your choice should reflect your lifestyle, budget, and how often you intend to wear the piece.
14ct gold, at 58.3% pure gold, is also a strong and reliable choice. It’s slightly more durable due to the higher alloy content and offers great wear resistance while maintaining a warm gold tone.
9ct gold contains 37.5% pure gold and is the most affordable option. While it can last for many years with care, it is more prone to tarnishing and wear over time.
Your choice should reflect your lifestyle, budget, and how often you intend to wear the piece.