FREQUENTLY ASKED QUESTIONS
Do you use recycled metals?
AT Olivia Ware we use 100% recycled metals in all our pieces.
Is the jewellery handmade?
Yes, our pieces are handmade in Melbourne.
Would you recommend 9ct, 14ct or 18ct gold for longetivity?
When it comes to longevity, 18ct gold is often considered the best choice. With 75% pure gold content, it offers a beautiful balance of purity and strength. Its higher gold content means it's less likely to tarnish or wear down over time, making it ideal for daily wear. 14ct gold sits in the middle, with 58.3% pure gold. It’s a strong and durable option that provides good wear resistance, while still maintaining a significant gold presence—perfect for those seeking a compromise between cost and longevity. 9ct gold, while containing a higher proportion of other metals, is still a very practical and popular choice. Though it’s less dense and more prone to tarnishing or scratching over time, with proper care and mindful wear, it can last many years. It's a more affordable option that still offers beauty and function for everyday jewellery. In short, all gold types have their merits—it's about finding the right balance for your lifestyle, budget, and aesthetic.
How To Care For Your Metals
In the case of a lack of shine or any small scratches which can come from natural day to day wear, a small polishing cloth should help to restore your piece. To clean your jewellery at home, we recommend soaking it in warm soapy water and buffing dry with a soft cloth. Any exposure of your metals to chemicals such as chlorine, ammonia, bleach, sanitisers, perfumes, salt water, hair sprays and creams, can damage them. We recommend that you remove your jewellery during physical activityand keep your jewellery stored away from sunlight, heat and moisture in a protective jewellery pouch or box.
How To Care For Your Stones
For specific care instructions for your pieces depending on the stones, feel free to reach out and ask us! For most stones, it is safe to clean your diamond jewellery at home by soaking it in warm water with mild detergent and giving it a gentle scrub.
How Long Does Shipping Take?
All pieces are shipped via Australia express post with signature on delivery. Ready to ship pieces will be shipped 1-2 days after the order is placed and made to order pieces will be shipped after the 2-4 weeks production time.
Do You Accept Returns?
We will accept returns if the piece is damaged or faulty upon delivery and your pieces will be covered for 6 months for any manufacturing faults.