FREQUENTLY ASKED QUESTIONS
Are the products made of natural materials?
AT Olivia Ware we always use ethically sourced or recycled materials when we are creating our pieces.
Is the jewellery handmade?
Yes, our pieces are handmade in Melbourne.
How To Care For Your Metals
In the case of a lack of shine or any small scratches which can come from natural day to day wear, a small polishing cloth should help to restore your piece. To clean your jewellery at home, we recommend soaking it in warm soapy water and buffing dry with a soft cloth. Any exposure of your metals to chemicals such as chlorine, ammonia, bleach, sanitisers, perfumes, salt water, hair sprays and creams, can damage them. We recommend that you remove your jewellery during physical activityand keep your jewellery stored away from sunlight, heat and moisture in a protective jewellery pouch or box.
How To Care For Your Stones
For specific care instructions for your pieces depending on the stones, feel free to reach out and ask us! For most stones, it is safe to clean your diamond jewellery at home by soaking it in warm water with mild detergent and giving it a gentle scrub.
How Long Does Shipping Take?
All pieces are shipped via Australia express post with signature on delivery. Ready to ship pieces will be shipped 1-2 days after the order is placed and made to order pieces will be shipped after the 2-4 weeks production time.
Do You Accept Returns?
We will accept returns if the piece is damaged or faulty upon delivery and your pieces will be covered for 6 months for any manufacturing faults.