Free shipping on orders over $200

RETURNS AND SHIPPING INFO

Shipping Information

At checkout, you can select from the following shipping options:

Domestic (Australia)
  • Standard Aus Post Shipping (FREE): Shipped via Australia Post with signature on delivery — available free for all orders.
    Estimated delivery: 2–8 business days depending on your location.
  • Express Shipping + Insurance $20 (Optional Upgrade): Shipped via Australia Post Express with signature on delivery and insurance coverage for orders valued over $300, up to a maximum of $5,000.
    Estimated delivery: 1–3 business days within the Express Post network.

International
  • Australia Post International Express – $40 AUD: Tracked international express shipping via Australia Post.
    Estimated delivery: 5–12 business days depending on destination.
  • Prefer a different courier? We’re happy to accommodate — please email us at oliviawareinfo@gmail.com to arrange an alternative shipping method.

Note: Olivia Ware is not responsible for any import taxes, duties, or customs fees incurred on international orders. These charges are the responsibility of the recipient.


Dispatch Times
  • Ready-to-wear pieces: Dispatched within 1–2 business days after your order is placed.
  • Made-to-order pieces: Shipped after the production period, which is approximately 3–4 weeks.

Our Commitment to You

At Olivia Ware, we are deeply invested in ensuring that you love your jewellery. If your piece arrives damaged or is found to have a manufacturing fault, we’ll gladly repair or replace it. If neither option is viable, a full refund will be issued. All pieces are covered for up to 6 months for manufacturing faults. Please note that damage due to general wear and tear is not considered a fault and is not eligible for return.

As each item is handmade to order, we do not accept returns for change of mind. That said, if you're genuinely unhappy with your purchase, please don’t hesitate to reach out—we may be able to arrange an exchange or return. You can contact us at oliviawareinfo@gmail.com and we’ll do our best to help.